Refund Policy

At Anup Sen Academy, we aim to provide quality digital learning resources and a transparent purchasing experience. Please review this Refund Policy before purchasing any course or digital product.

1. Digital Products

All products offered on our website, including online courses, recorded lessons, PDFs and downloadable learning materials, are digital products. No physical goods are shipped.

2. Refund Eligibility

A refund request may be considered in the following situations:

• Duplicate payment for the same course or product.
• Payment was successful but course access was not provided and the issue cannot be resolved.
• A significant technical issue prevents access to the purchased digital product and our support team cannot resolve it.
• Other circumstances where a refund is required under applicable law.

3. Refund Request Period

Please submit refund requests within 7 calendar days of the purchase date. Requests submitted after this period may not be eligible for a refund, except where required by applicable law.

4. Non-Refundable Situations

Refunds will generally not be provided in the following situations:

• You have accessed or substantially consumed the purchased course content or downloaded digital materials.
• You purchased a course by mistake or changed your mind after accessing its content.
• You are dissatisfied because the course did not guarantee a job, promotion, income or procurement opportunity.
• You do not meet the technical requirements or have difficulty using your device or internet connection.
• You violate our account-sharing, content-sharing or usage rules.

These exclusions do not limit any refund or consumer rights that cannot legally be excluded.

5. How to Request a Refund

To request a refund, email us with the following details:

• Your registered name and email address.
• Course or product name.
• Order ID or payment transaction reference.
• Reason for the refund request.
• Relevant payment confirmation or supporting details, if available.

6. Refund Review and Processing

We will review your request and may contact you for additional information. If approved, the refund will generally be initiated to the original payment method. The time taken for the amount to appear in your account may depend on the payment provider or bank.

7. Contact for Refund Requests

Send your refund request to:

Email: aksen.sen1997@gmail.com